JoFit FAQ | Frequently Asked Questions About JoFit

U.S. Standard Shipping Rates
Orders usually arrive within 5-7 business days. Orders up to $250 are shipped at a flat fee of $10. Orders over $250 are shipped for free. Shipping rate applies only to in-stock items.

U.S. Express Delivery
Add $19 to standard U.S. shipping rate. Orders usually arrive within 2-3 business days. Free shipping does not apply with express shipping. Shipping rate applies only to in-stock items.

Alaska, Hawaii, & U.S. Territories Standard Delivery
Add $20 to the U.S. standard shipping rate. Orders usually arrive within 6-12 business days. Free shipping does not apply to this rate. Shipping rate applies only to in-stock items.

Alaska, Hawaii, & U.S. Territories Express Delivery
(2nd Day delivery only)
Add $42 to U.S. standard shipping rate. Orders usually arrive within 2-3 business days. Free shipping does not apply to this rate. Shipping rate applies only to in-stock items.

Canada Standard Delivery
Add $15 to U.S. standard shipping rate. Shipments outside the U.S. may be subject to import charges, which are the responsibility of the purchaser. Free shipping does not apply to this rate. Shipping rate applies only to in-stock items.

Canada Express Delivery
Add $80 to U.S. standard shipping rate. Shipments outside the U.S. may be subject to import charges, which are the responsibility of the purchaser. Free shipping does not apply to this rate. Shipping rate applies only to in-stock items.

Outside U.S. & Canada Standard Delivery
Add $50 to U.S. standard shipping rate. Orders usually arrive within 10-21 business days. Shipments outside the U.S. may be subject to import charges, which are the responsibility of the purchaser. Free shipping does not apply to this rate. Shipping rate applies only to in-stock items.

Outside U.S. & Canada Express Delivery
Add $68 to U.S. standard shipping rate. Orders usually arrive within 3-10 business days. Shipments outside the U.S. may be subject to import charges, which are the responsibility of the purchaser. Free shipping does not apply to this rate. Shipping rate applies only to in-stock items.

Credit Card Orders
With the Shopatron shopping service, you can use American Express, Discover, Visa, and MasterCard for orders to almost anywhere in the world. When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

Purchase Orders
Institutional purchase orders (military, government, schools and universities) are not accepted at this time.

Credits and Balances Due
Any credits on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

Backorders
The unique nature of the Shopatron service makes it unlikely that your desired products will not be shipped promptly because they are on backorder. You will usually be notified by email if your order cannot be shipped within a week of the time you place it.

Canadian and International Orders
We will not falsify invoices or shipping labels under any circumstances. If your country is not an option in the checkout process, we cannot ship to your country. Check a product's shipping notes while you shop to learn of any possible shipping restrictions for particular products.

APO and FPO Addresses
When you request orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

Returning Merchandise
When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about your order, as they may provide important information.

Merchandise may be returned with the call tag included in your shipment at no additional cost to you. Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.

If you receive an item for which you need to make an even exchange (if you need the same item in a different size or color) you may also use the call tag included in your shipment to make an exchange within the same style through Shopatron. If the new size or color isn't available in stock, please contact the merchant shipper to make other arrangements.

Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you. Specific stores may have variations to this policy. View the return policy at the online store or contact Shopatron if you have questions.

Your order must be returned to the merchant shipper in order to receive full product credit. Contact the merchant shipper for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

A restocking fee may apply to returned items or items that have been cancelled from an order after it has been assigned to a fulfillment location. If a restocking fee will apply to an order, it will be noted on the final screen of checkout before you complete your order.

Defective Returns
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, return it with the call tag. Please call Shopatron for assistance.

Damaged Returns
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. You'll find contact information for the merchant shipper in the product box.

If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Order Questions or Changes
If you have recently placed an order via the Shopatron shopping service and need information about it or would like to change it, there are a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible.

Limits of Responsibility
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

Indemnification
You agree to indemnify, defend, and hold harmless Shopatron, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Shopatron's services.

Price and/or Description Changes
All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our Web site. Price differences related to future or past prices in our store or any other store are not refundable.